Have a question about your order, the 60-day guarantee, shipping, or the HoneyBalance formula? We're happy to help.
Email Support
The fastest way to reach us is by email: support@honey-balance.com. Our team typically responds within 1–2 business days.
Order Questions
When contacting us about an existing order, please include your order number and the email address used at checkout so we can locate it quickly.
Return Requests
For return requests under our 60-day guarantee, see our Returns page for full details on how to proceed.
Medical Questions
We're not able to provide medical advice. If you have questions about combining HoneyBalance with medication or a diagnosed condition, please consult your doctor directly.
Business Hours
Our support team is available Monday–Friday, 9am–5pm (US time), excluding public holidays.
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